Abstract:

Self-efficacy is a key determinant of successful performance and plays a critical role in affecting an individual’s motivation and behavior. It refers to individuals’ levels of confidence in their ability to execute a course of action or achieve specific performance outcomes. Emotional intelligence (EI), or the intelligent use of emotions, is being recognized as a significant factor at work, and it can be enhanced through proper EI training interventions. Therefore, this study uses self-evaluation to achieve a better understanding of how EI relates to the self-efficacy among tour guides, who significantly influence tourists’ impressions of a destination. Structural equation modeling (SEM) is used to examine significant relationships between these factors. The results found all EI variables, including Self-Emotion Appraisal, Others’ Emotion Appraisal, Regulation of Emotion, and Use of Emotion, are positively associated with self-efficiency. The results have practical implications, as the abilities of EI are improved through the proper interventions which in turn allow an individual to become more confident in successfully completing tasks when faced with challenging situations, resulting in an increase in one’s positive mindset.